1.
|
On receipt of the Product/s you must check they match your order. If there is any problem, or if they are defective or damaged you must notify us within 3 days of receipt of the product/s. Claims may be reduced or rejected if we have not been given an opportunity to put matters right. |
| 2. |
Claims on Products already fitted will only be considered if the product has been fitted as per our instructions (see Guide To Fitting New Unit) and will be assessed on a product to product basis – please E Mail us at warranty@directfit.co.uk to detail the fault.
|
| 3. |
In addition to the right to cancel an order as described in Returns Clause 1, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer an exchange or refund as appropriate in accordance with your consumer rights. Please e-mail us at warranty@directfit.co.uk to arrange. Where Products are to be returned to us we will arrange this with you and we will pay for the reasonable cost of returning any faulty
|
| 4. |
Whether returning a brand new part never fitted or a used part you must follow the Goods Returns Procedure and complete a Goods Return Note for each individual part – see below
We also strongly recommend you read - Warranty Process & DPF Explained
Goods Returns Procedure
Goods Returns Note |
